Privacy Policy

1 · Who we are

Countrywide Golf Contractors Ltd is a company registered in England and Wales. We are a golf course contractor based in Hertfordshire, specialising in bunker renovation, drainage, driving range construction and golf course shaping. We also distribute the Capillary Flow drainage and liner system to contractors across the UK.

For the purposes of UK data protection law, Countrywide Golf Contractors Ltd is the data controller for personal information collected through this website.

2 · What this policy covers

This policy explains what personal information we collect when you use our website (countrywide-contractors.co.uk), why we collect it, how we use it, and what rights you have in relation to it.

We take our obligations under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 seriously. We will only use your personal information in ways set out in this policy.

3 · Information we collect

We collect personal information in two ways: information you give us directly, and information collected automatically when you visit the site.

Information you give us directly

When you submit an enquiry through our contact form, we collect:

• Your name
• Your company or golf club name
• Your email address
• Your telephone number (optional)
• The nature of your enquiry (golf club, contractor or finance)
• Any additional information you include in your message

Information collected automatically

When you visit our website, we may collect certain technical information automatically. This can include your IP address, the type of browser you are using, the pages you visit and the date and time of your visit. This information is collected via cookies and similar technologies. Please see Section 8 for more detail on how we use cookies.

4 · How we use your information

We use the personal information you provide to us to:

• Respond to your enquiry and provide the information or service you have asked about
• Communicate with you about a project or potential project
• Pass your enquiry to our finance partner, Buckingham Leasing, if you have selected a finance enquiry and have given your consent for us to do so
• Comply with any legal obligations

We do not use your information for automated decision-making or profiling.

5 · Legal basis for processing

We rely on the following legal bases to process your personal information:

Legitimate interests

When you submit an enquiry, we process your information because it is necessary for our legitimate interest in responding to business enquiries and operating our company. We have considered that this interest does not override your rights and freedoms.

Contractual necessity

Where you enter into a contract with us, we will process your information as necessary to fulfil that contract.

Legal obligation

We may process your information where we are required to do so by law.

6 · Who we share your information with

We do not sell your personal information to third parties. We will only share your information in the following circumstances:

Finance enquiries

If you submit a finance enquiry, we may share your contact details with our finance partner, Buckingham Leasing (buckinghamleasing.co.uk), in order to discuss finance options with you. We will only do this where it is relevant to your enquiry. Buckingham Leasing is FCA regulated (FCA no. 671552).

Service providers

We may share information with trusted third-party service providers who help us operate this website, for example our website host or email provider. These parties are only permitted to use your information in accordance with our instructions and are bound by appropriate confidentiality obligations.

Legal requirements

We may disclose your information if required to do so by law, or to protect the rights, property or safety of Countrywide Golf Contractors Ltd, our clients or others.

7 · How long we keep your information

We retain personal information for as long as is necessary to fulfil the purpose for which it was collected, and to meet any legal or regulatory requirements.

For general enquiries where no contract results, we will typically retain your information for up to two years from the date of your last contact with us, after which it will be securely deleted.

Where a contract is in place, we will retain relevant records for a minimum of six years from the end of the contract, in line with standard legal requirements.

8 · Cookies

Our website uses cookies. Cookies are small text files placed on your device that help the website function and help us understand how people use it. We use essential cookies, which are necessary for the website to function and cannot be switched off, and analytics cookies such as Google Analytics, which help us understand how visitors use our site. Analytics information is aggregated and anonymous, and we will ask for your consent before placing analytics cookies.

You can control cookies through your browser settings at any time. Disabling certain cookies may affect how the site works. For full detail on the cookies we set and how to manage them, see our Cookie Policy.

9 · Your rights

Under UK data protection law, you have the following rights in relation to your personal information:

• The right to access: you can request a copy of the personal information we hold about you.
• The right to rectification: you can ask us to correct information that is inaccurate or incomplete.
• The right to erasure: in certain circumstances, you can ask us to delete your personal information.
• The right to restrict processing: in certain circumstances, you can ask us to limit how we use your information.
• The right to object: you can object to our processing of your personal information where we rely on legitimate interests as our legal basis.
• The right to data portability: in certain circumstances, you can ask us to provide your information in a structured, commonly used and machine-readable format.

To exercise any of these rights, please contact us at info@countrywide-contractors.co.uk. We will respond within one month of receiving your request, as required by law.

You will not have to pay a fee to exercise any of these rights in most circumstances.

10 · How to complain

If you have a concern about how we have handled your personal information, please contact us in the first instance and we will do our best to address it.

If you remain unhappy with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters.

11 · Links to other websites

Our website contains links to external sites, including our finance partner Buckingham Leasing at buckinghamleasing.co.uk. Once you leave our site, this privacy policy no longer applies. We encourage you to read the privacy policy of any external site you visit.

12 · Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this policy periodically.

13 · Contact us

If you have any questions about this privacy policy or how we handle your personal information, please get in touch: